We’ve introduced a new system for the set-up and management of supplier data.
Provided by eftsure, the system is robust and recognised for protecting supplier payments against fraud and error by validating ABN, GST registration status and bank account details to ensure payments are made to the intended recipient.
Every supplier conducting business with us will need to provide this information through the eftsure portal for independent verification.
About eftsure
eftsure is an independent, real-time, continuous controls monitoring system designed to manage supplier onboarding and data management.
Supplier data provided during onboarding is verified by eftsure to ensure that only legitimate information is entered into our finance system.
eftsure is used by organisations including Griffith University, Monash Health, Alfred Health, NSW Ports, and 7-Eleven.
Guidance for existing Spinal Life Australia suppliers
All suppliers not previously registered with eftsure will receive an email invitation to register or update details with eftsure. The email will be sent from accounts@spinal.com.au. When you receive this message, you can confidently click on the link and register/change details with eftsure. After entering bank details, an eftsure team member will call to confirm that the details are correct. If you’re unsure about the legitimacy of the call, please ask the eftsure team member to provide them with some details entered during registration, eg BSB number.
The verification process won’t take long. When your supplier details have been verified, there’s no delay to vendor payments – it’s an easy and seamless process.
It’s your responsibility to ensure your details are up to date. Please notify us immediately if your details change, or if you notice any discrepancies.
Guidance for new Spinal Life Australia suppliers
As part of the onboarding process, you will be asked by your contact to supply your company name, and email address.
You will then receive an email invitation from eftsure asking you to register your details as a new supplier, including your:
- ABN
- company name
- address
- bank account details.
After you have registered your details, you may receive a call from an eftsure team member (usually within 24-48 hours) to verify that the details are correct.
You will receive a confirmation email from eftsure when your data has been verified.
You can update your details at any time by contacting the area of the department that you normally do business with and asking them to send you an ‘eftsure change request’.
It is your responsibility to ensure your details are up to date. Please notify us immediately if your details change, or if you notice any discrepancies.
How to update your details
It is your responsibility to ensure your details are up to date. Please notify us immediately if your details change, or if you notice any discrepancies.
To update your details, contact the service that you normally do business with and ask them to send you an ‘eftsure change request’.
You will then receive an email from eftsure with a link to update your data in their portal, and then a confirmation email once your data has been verified.
Depending on the data to be updated, you may receive a phone call from an eftsure team member to verify your details over the phone before you receive a confirmation email.
Contacts
Supplier management
For more information about supplier management, please email: accounts@spinal.com.au
eftsure technical support
For eftsure technical support, phone: 1300 985 976
